Privacy policy
Last updated: September 2026. This describes what TibaClick collects, why, and who it is shared with. It is written in plain language on purpose — this is health data, and you should be able to read this without a lawyer.
What we collect
- Patients: name, phone number, and — only if you choose to give it — date of birth, gender, home address/ward, and the symptoms or notes you enter when booking a visit.
- Providers (doctors, nurses, physiotherapists): name, phone, email, professional licence number and issuing board, national ID (NIDA) number, and the areas/services you register.
- Facilities: business name, licence/TIN number, and the providers you add to your team.
- Every booking: the service requested, date/time, address, price, and payment status.
Who sees it
A patient's booking details (name, phone, address, symptoms/notes) are visible to the specific provider assigned to that visit, and to the facility that provider belongs to, for as long as needed to deliver and be paid for the visit. TibaClick platform administrators can see records to operate, verify accounts, and resolve disputes. We do not sell patient or provider data to third parties.
A provider's licence number, national ID and mobile money number are restricted fields — visible only to TibaClick platform administrators, not to patients or other providers.
Where it's stored
Data is stored on TibaClick's servers and is not published or made searchable outside the platform. Standard technical access controls apply; no system is unbreakable, and we will tell you if that ever changes for records that concern you.
Payments
When you pay by mobile money (M-Pesa, Tigo Pesa, Airtel Money, HaloPesa), the payment itself is processed by that mobile money provider, not by TibaClick directly — we receive confirmation that a payment was made, not your PIN or full account details.
Your choices
- You can ask to see, correct, or delete the personal data TibaClick holds about you.
- You can close your provider or facility account at any time; historical booking records are kept for accounting and dispute purposes.
Contact
Questions about this policy: privacy@tibaclick.com